view.php

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<?php
/* Copyright (C) 2013-2016  Jean-François FERRY     <hello@librethic.io>
 * Copyright (C) 2018       Frédéric France         <frederic.france@netlogic.fr>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */

if (!defined('NOREQUIREMENU')) {
  define('NOREQUIREMENU', '1');
}
// If there is no need to load and show top and left menu
if (!defined("NOLOGIN")) {
  define("NOLOGIN", '1');
}
if (!defined('NOIPCHECK')) {
  define('NOIPCHECK', '1'); // Do not check IP defined into conf $dolibarr_main_restrict_ip
}
if (!defined('NOBROWSERNOTIF')) {
  define('NOBROWSERNOTIF', '1');
}
// If this page is public (can be called outside logged session)

// For MultiCompany module.
// Do not use GETPOST here, function is not defined and define must be done before including main.inc.php
$entity = (!empty($_GET['entity']) ? (int) $_GET['entity'] : (!empty($_POST['entity']) ? (int) $_POST['entity'] : 1));
if (is_numeric($entity)) {
  define("DOLENTITY", $entity);
}

require '../../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php';

// Load translation files required by the page
$langs->loadLangs(array("companies", "other", "ticket"));

// Get parameters
$action   = GETPOST('action', 'aZ09');
$cancel = GETPOST('cancel', 'aZ09');

$track_id = GETPOST('track_id', 'alpha');
$email    = GETPOST('email', 'email');

if (GETPOST('btn_view_ticket')) {
  unset($_SESSION['email_customer']);
}
if (isset($_SESSION['email_customer'])) {
  $email = $_SESSION['email_customer'];
}

$object = new ActionsTicket($db);

if (empty($conf->ticket->enabled)) {
  accessforbidden('', 0, 0, 1);
}


/*
 * Actions
 */

if ($cancel) {
  $backtopage = DOL_URL_ROOT.'/public/ticket/index.php';

  if (!empty($backtopage)) {
    header("Location: ".$backtopage);
    exit;
  }
  $action = 'view_ticket';
}

if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close" || $action == "add_message") {
  $error = 0;
  $display_ticket = false;
  if (!strlen($track_id)) {
    $error++;
    array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId")));
    $action = '';
  }
  if (!strlen($email)) {
    $error++;
    array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
    $action = '';
  } else {
    if (!isValidEmail($email)) {
      $error++;
      array_push($object->errors, $langs->trans("ErrorEmailInvalid"));
      $action = '';
    }
  }

  if (!$error) {
    $ret = $object->fetch('', '', $track_id);
    if ($ret && $object->dao->id > 0) {
      // Check if emails provided is the one of author
      $emailofticket = CMailFile::getValidAddress($object->dao->origin_email, 2);
      if (strtolower($emailofticket) == strtolower($email)) {
        $display_ticket = true;
        $_SESSION['email_customer'] = $email;
      } else {
        // Check if emails provided is inside list of contacts
        $contacts = $object->dao->liste_contact(-1, 'external');
        foreach ($contacts as $contact) {
          if (strtolower($contact['email']) == strtolower($email)) {
            $display_ticket = true;
            $_SESSION['email_customer'] = $email;
            break;
          } else {
            $display_ticket = false;
          }
        }
      }
      // Check email of thirdparty of ticket
      if ($object->dao->fk_soc > 0 || $object->dao->socid > 0) {
        $object->dao->fetch_thirdparty();
        if ($email == $object->dao->thirdparty->email) {
          $display_ticket = true;
          $_SESSION['email_customer'] = $email;
        }
      }
      // Check if email is email of creator
      if ($object->dao->fk_user_create > 0) {
        $tmpuser = new User($db);
        $tmpuser->fetch($object->dao->fk_user_create);
        if (strtolower($email) == strtolower($tmpuser->email)) {
          $display_ticket = true;
          $_SESSION['email_customer'] = $email;
        }
      }
      // Check if email is email of creator
      if ($object->dao->fk_user_assign > 0 && $object->dao->fk_user_assign != $object->dao->fk_user_create) {
        $tmpuser = new User($db);
        $tmpuser->fetch($object->dao->fk_user_assign);
        if (strtolower($email) == strtolower($tmpuser->email)) {
          $display_ticket = true;
          $_SESSION['email_customer'] = $email;
        }
      }
    } else {
      $error++;
      array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id));
      $action = '';
    }
  }

  if (!$error && $action == 'confirm_public_close' && $display_ticket) {
    if ($object->dao->close($user)) {
      setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');

      $url = 'view.php?action=view_ticket&track_id='.GETPOST('track_id', 'alpha').(!empty($entity) && !empty($conf->multicompany->enabled)?'&entity='.$entity:'');
      header("Location: ".$url);
      exit;
    } else {
      $action = '';
      setEventMessages($object->error, $object->errors, 'errors');
    }
  }

  if (!$error && $action == "add_message" && $display_ticket && GETPOSTISSET('btn_add_message')) {
    // TODO Add message...
    $ret = $object->dao->newMessage($user, $action, 0, 1);


    if (!$error) {
      $action = 'view_ticket';
    }
  }

  if ($error || $errors) {
    setEventMessages($object->error, $object->errors, 'errors');
    if ($action == "add_message") {
      $action = 'presend';
    } else {
      $action = '';
    }
  }
}
//var_dump($action);
//$object->doActions($action);

// Actions to send emails (for ticket, we need to manage the addfile and removefile only)
$triggersendname = 'TICKET_SENTBYMAIL';
$paramname = 'id';
$autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
$trackid = 'tic'.$object->id;
include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php';



/*
 * View
 */

$form = new Form($db);
$formticket = new FormTicket($db);

if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) {
  print '<div class="error">'.$langs->trans('TicketPublicInterfaceForbidden').'</div>';
  $db->close();
  exit();
}

$arrayofjs = array();
$arrayofcss = array('/ticket/css/styles.css.php');

llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss);

print '<div class="ticketpublicarea">';

if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close") {
  if ($display_ticket) {
    // Confirmation close
    if ($action == 'close') {
      print $form->formconfirm($_SERVER["PHP_SELF"]."?track_id=".$track_id.(!empty($entity) && !empty($conf->multicompany->enabled)?'&entity='.$entity:''), $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_public_close", '', '', 1);
    }

    print '<div id="form_view_ticket" class="margintoponly">';

    print '<table class="ticketpublictable centpercent tableforfield">';

    // Ref
    print '<tr><td class="titlefield">'.$langs->trans("Ref").'</td><td>';
    print img_picto('', 'ticket', 'class="pictofixedwidth"');
    print dol_escape_htmltag($object->dao->ref);
    print '</td></tr>';

    // Tracking ID
    print '<tr><td>'.$langs->trans("TicketTrackId").'</td><td>';
    print dol_escape_htmltag($object->dao->track_id);
    print '</td></tr>';

    // Subject
    print '<tr><td>'.$langs->trans("Subject").'</td><td>';
    print '<span class="bold">';
    print dol_escape_htmltag($object->dao->subject);
    print '</span>';
    print '</td></tr>';

    // Statut
    print '<tr><td>'.$langs->trans("Status").'</td><td>';
    print $object->dao->getLibStatut(2);
    print '</td></tr>';

    // Type
    print '<tr><td>'.$langs->trans("Type").'</td><td>';
    print dol_escape_htmltag($object->dao->type_label);
    print '</td></tr>';

    // Category
    print '<tr><td>'.$langs->trans("Category").'</td><td>';
    if ($object->dao->category_label) {
      print img_picto('', 'category', 'class="pictofixedwidth"');
      print dol_escape_htmltag($object->dao->category_label);
    }
    print '</td></tr>';

    // Severity
    print '<tr><td>'.$langs->trans("Severity").'</td><td>';
    print dol_escape_htmltag($object->dao->severity_label);
    print '</td></tr>';

    // Creation date
    print '<tr><td>'.$langs->trans("DateCreation").'</td><td>';
    print dol_print_date($object->dao->datec, 'dayhour');
    print '</td></tr>';

    // Author
    print '<tr><td>'.$langs->trans("Author").'</td><td>';
    if ($object->dao->fk_user_create > 0) {
      $langs->load("users");
      $fuser = new User($db);
      $fuser->fetch($object->dao->fk_user_create);
      print img_picto('', 'user', 'class="pictofixedwidth"');
      print $fuser->getFullName($langs);
    } else {
      print img_picto('', 'email', 'class="pictofixedwidth"');
      print dol_escape_htmltag($object->dao->origin_email);
    }

    print '</td></tr>';

    // Read date
    if (!empty($object->dao->date_read)) {
      print '<tr><td>'.$langs->trans("TicketReadOn").'</td><td>';
      print dol_print_date($object->dao->date_read, 'dayhour');
      print '</td></tr>';
    }

    // Close date
    if (!empty($object->dao->date_close)) {
      print '<tr><td>'.$langs->trans("TicketCloseOn").'</td><td>';
      print dol_print_date($object->dao->date_close, 'dayhour');
      print '</td></tr>';
    }

    // User assigned
    print '<tr><td>'.$langs->trans("AssignedTo").'</td><td>';
    if ($object->dao->fk_user_assign > 0) {
      $fuser = new User($db);
      $fuser->fetch($object->dao->fk_user_assign);
      print img_picto('', 'user', 'class="pictofixedwidth"');
      print $fuser->getFullName($langs, 1);
    }
    print '</td></tr>';

    // Progression
    print '<tr><td>'.$langs->trans("Progression").'</td><td>';
    print ($object->dao->progress > 0 ? dol_escape_htmltag($object->dao->progress) : '0').'%';
    print '</td></tr>';

    print '</table>';

    print '</div>';

    print '<div style="clear: both; margin-top: 1.5em;"></div>';

    if ($action == 'presend') {
      print load_fiche_titre($langs->trans('TicketAddMessage'), '', 'conversation');

      $formticket = new FormTicket($db);

      $formticket->action = "add_message";
      $formticket->track_id = $object->dao->track_id;
      $formticket->id = $object->dao->id;

      $formticket->param = array('track_id' => $object->dao->track_id, 'fk_user_create' => '-1',
                     'returnurl' => DOL_URL_ROOT.'/public/ticket/view.php'.(!empty($entity) && !empty($conf->multicompany->enabled)?'?entity='.$entity:''));

      $formticket->withfile = 2;
      $formticket->withcancel = 1;

      $formticket->showMessageForm('100%');
    }

    if ($action != 'presend') {
      print '<form method="post" id="form_view_ticket_list" name="form_view_ticket_list" action="'.DOL_URL_ROOT.'/public/ticket/list.php'.(!empty($entity) && !empty($conf->multicompany->enabled)?'?entity='.$entity:'').'">';
      print '<input type="hidden" name="token" value="'.newToken().'">';
      print '<input type="hidden" name="action" value="view_ticketlist">';
      print '<input type="hidden" name="track_id" value="'.$object->dao->track_id.'">';
      print '<input type="hidden" name="email" value="'.$_SESSION['email_customer'].'">';
      //print '<input type="hidden" name="search_fk_status" value="non_closed">';
      print "</form>\n";

      print '<div class="tabsAction">';

      // List ticket
      print '<div class="inline-block divButAction"><a class="left" style="padding-right: 50px" href="javascript:$(\'#form_view_ticket_list\').submit();">'.$langs->trans('ViewMyTicketList').'</a></div>';

      if ($object->dao->fk_statut < Ticket::STATUS_CLOSED) {
        // New message
        print '<div class="inline-block divButAction"><a  class="butAction" href="'.$_SERVER['PHP_SELF'].'?action=presend&mode=init&track_id='.$object->dao->track_id.(!empty($entity) && !empty($conf->multicompany->enabled)?'&entity='.$entity:'').'">'.$langs->trans('AddMessage').'</a></div>';

        // Close ticket
        if ($object->dao->fk_statut >= Ticket::STATUS_NOT_READ && $object->dao->fk_statut < Ticket::STATUS_CLOSED) {
          print '<div class="inline-block divButAction"><a  class="butAction" href="'.$_SERVER['PHP_SELF'].'?action=close&track_id='.$object->dao->track_id.(!empty($entity) && !empty($conf->multicompany->enabled)?'&entity='.$entity:'').'">'.$langs->trans('CloseTicket').'</a></div>';
        }
      }

      print '</div>';
    }

    // Message list
    print load_fiche_titre($langs->trans('TicketMessagesList'), '', 'conversation');
    $object->viewTicketMessages(false, true, $object->dao);
  } else {
    print '<div class="error">Not Allowed<br><a href="'.$_SERVER['PHP_SELF'].'?track_id='.$object->dao->track_id.(!empty($entity) && !empty($conf->multicompany->enabled)?'?entity='.$entity:'').'" rel="nofollow noopener">'.$langs->trans('Back').'</a></div>';
  }
} else {
  print '<div class="center opacitymedium margintoponly marginbottomonly">'.$langs->trans("TicketPublicMsgViewLogIn").'</div>';

  print '<div id="form_view_ticket">';
  print '<form method="post" name="form_view_ticket" action="'.$_SERVER['PHP_SELF'].(!empty($entity) && !empty($conf->multicompany->enabled)?'?entity='.$entity:'').'">';
  print '<input type="hidden" name="token" value="'.newToken().'">';
  print '<input type="hidden" name="action" value="view_ticket">';

  print '<p><label for="track_id" style="display: inline-block; width: 30%; "><span class="fieldrequired">'.$langs->trans("TicketTrackId").'</span></label>';
  print '<input size="30" id="track_id" name="track_id" value="'.(GETPOST('track_id', 'alpha') ? GETPOST('track_id', 'alpha') : '').'" />';
  print '</p>';

  print '<p><label for="email" style="display: inline-block; width: 30%; "><span class="fieldrequired">'.$langs->trans('Email').'</span></label>';
  print '<input size="30" id="email" name="email" value="'.(GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $_SESSION['customer_email']).'" />';
  print '</p>';

  print '<p style="text-align: center; margin-top: 1.5em;">';
  print '<input type="submit" class="button" name="btn_view_ticket" value="'.$langs->trans('ViewTicket').'" />';
  print ' &nbsp; ';
  print '<input type="submit" class="button button-cancel" name="cancel" value="'.$langs->trans("Cancel").'">';
  print "</p>\n";

  print "</form>\n";
  print "</div>\n";
}

print "</div>";

// End of page
htmlPrintOnlinePaymentFooter($mysoc, $langs, 0, $suffix, $object);

llxFooter('', 'public');

$db->close();