box_last_ticket.php

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<?php
/* Module descriptor for ticket system
 * Copyright (C) 2013-2016  Jean-François FERRY <hello@librethic.io>
 * Copyright (C) 2016       Christophe Battarel <christophe@altairis.fr>
 * Copyright (C) 2018-2021  Frédéric France     <frederic.france@netlogic.fr>
 *
 * This program is free software: you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation, either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program.  If not, see <https://www.gnu.org/licenses/>.
 */

require_once DOL_DOCUMENT_ROOT."/core/boxes/modules_boxes.php";

class box_last_ticket extends ModeleBoxes
{

  public $boxcode = "box_last_ticket";
  public $boximg = "ticket";
  public $boxlabel;
  public $depends = array("ticket");

  public $db;

  public $param;
  public $info_box_head = array();
  public $info_box_contents = array();

  public function __construct($db, $param = '')
  {
    global $langs;
    $langs->load("boxes");
    $this->db = $db;

    $this->boxlabel = $langs->transnoentitiesnoconv("BoxLastTicket");
  }

  public function loadBox($max = 5)
  {
    global $conf, $user, $langs;

    $this->max = $max;

    require_once DOL_DOCUMENT_ROOT."/ticket/class/ticket.class.php";

    $text = $langs->trans("BoxLastTicketDescription", $max);
    $this->info_box_head = array(
      'text' => $text,
      'limit' => dol_strlen($text),
    );

    $this->info_box_contents[0][0] = array(
      'td' => 'class="left"',
      'text' => $langs->trans("BoxLastTicketContent"),
    );

    if ($user->rights->ticket->read) {
      $sql = "SELECT t.rowid as id, t.ref, t.track_id, t.fk_soc, t.fk_user_create, t.fk_user_assign, t.subject, t.message, t.fk_statut as status, t.type_code, t.category_code, t.severity_code, t.datec, t.date_read, t.date_close, t.origin_email,";
      $sql .= " type.label as type_label, category.label as category_label, severity.label as severity_label,";
      $sql .= " s.nom as company_name, s.email as socemail, s.client, s.fournisseur";
      $sql .= " FROM ".MAIN_DB_PREFIX."ticket as t";
      $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code=t.type_code";
      $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code=t.category_code";
      $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code=t.severity_code";
      $sql .= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON s.rowid=t.fk_soc";
      $sql .= " WHERE t.entity IN (".getEntity('ticket').")";
      //          $sql.= " AND e.rowid = er.fk_event";
      //if (empty($user->rights->societe->client->voir) && !$user->socid) $sql.= " WHERE s.rowid = sc.fk_soc AND sc.fk_user = ".((int) $user->id);
      if ($user->socid) {
        $sql .= " AND t.fk_soc= ".((int) $user->socid);
      }

      //$sql.= " AND t.fk_statut > 9";

      $sql .= " ORDER BY t.datec DESC, t.rowid DESC ";
      $sql .= $this->db->plimit($max, 0);

      $resql = $this->db->query($sql);
      if ($resql) {
        $num = $this->db->num_rows($resql);

        $i = 0;

        while ($i < $num) {
          $objp = $this->db->fetch_object($resql);

          $datec = $this->db->jdate($objp->datec);
          //$dateterm = $this->db->jdate($objp->fin_validite);
          //$dateclose = $this->db->jdate($objp->date_close);
          //$late = '';

          $ticket = new Ticket($this->db);
          $ticket->id = $objp->id;
          $ticket->track_id = $objp->track_id;
          $ticket->ref = $objp->ref;
          $ticket->fk_statut = $objp->status;
          $ticket->status = $objp->status;
          $ticket->subject = $objp->subject;
          if ($objp->fk_soc > 0) {
            $thirdparty = new Societe($this->db);
            $thirdparty->id = $objp->fk_soc;
            $thirdparty->email = $objp->socemail;
            $thirdparty->client = $objp->client;
            $thirdparty->fournisseur = $objp->fournisseur;
            $thirdparty->name = $objp->company_name;
            $link = $thirdparty->getNomUrl(1);
          } else {
            $link = '<span title="'.$objp->origin_email.'">'.dol_print_email($objp->origin_email).'</span>';
          }

          $r = 0;

          // Ticket
          $this->info_box_contents[$i][$r] = array(
            'td' => 'class="nowraponall"',
            'text' => $ticket->getNomUrl(1),
            'asis' => 1
          );
          $r++;

          // Subject
          $this->info_box_contents[$i][$r] = array(
            'td' => 'class="tdoverflowmax200"',
            'text' => '<span title="'.dol_escape_htmltag($objp->subject).'">'.dol_escape_htmltag($objp->subject).'</span>', // Some event have no ref
            'url' => DOL_URL_ROOT."/ticket/card.php?track_id=".urlencode($objp->track_id),
          );
          $r++;

          // Customer
          $this->info_box_contents[$i][$r] = array(
            'td' => 'class="tdoverflowmax100"',
            'text' => $link,
            'asis' => 1,
          );
          $r++;

          // Date creation
          $this->info_box_contents[$i][$r] = array(
            'td' => 'class="center nowraponall" title="'.dol_escape_htmltag($langs->trans("DateCreation").': '.dol_print_date($datec, 'dayhour', 'tzuserrel')).'"',
            'text' => dol_print_date($datec, 'dayhour', 'tzuserrel'),
          );
          $r++;

          // Statut
          $this->info_box_contents[$i][$r] = array(
            'td' => 'class="right nowraponall"',
            'text' => $ticket->getLibStatut(3),
          );
          $r++;

          $i++;
        }

        if ($num == 0) {
          $this->info_box_contents[$i][0] = array('td' => '', 'text' => '<span class="opacitymedium">'.$langs->trans("BoxLastTicketNoRecordedTickets").'</span>');
        }
      } else {
        dol_print_error($this->db);
      }
    } else {
      $this->info_box_contents[0][0] = array('td' => '',
        'text' => '<span class="opacitymedium">'.$langs->trans("ReadPermissionNotAllowed").'</span>');
    }
  }

  public function showBox($head = null, $contents = null, $nooutput = 0)
  {
    return parent::showBox($this->info_box_head, $this->info_box_contents, $nooutput);
  }
}